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im not able to associate a workflow in jira it throws a null error

preethy sekar
preethy sekar Jan 09, 2020

im not able to associate a workflow in jira it throws a null error

 

  • Unable to determine the current workflow entry for issue 'null'.
  • Unable to determine the current status for issue 'null'.
  • Unable to determine the target status for issue 'null'.
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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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Jan 09, 2020

This can indicate a damaged issue in your index or database.

Can you go to Admin -> Integrity checker and run the checks related to workflow?  If they find errors, tell it to fix them.

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preethy sekar
preethy sekar Jan 09, 2020

Hi Nic,

I;m not able to run Integrity checker it throws 500 error 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
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Jan 10, 2020

On the page, or when you run it?

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preethy sekar
preethy sekar Jan 12, 2020

When i run it throws 500 error

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Jan 14, 2020

Ok, we need to read your logs to see what is crashing the integrity checker.

Look in <jira home>/logs/atlassian-jira.log and look at the time the integrity checker last crashed for you (or run it again while tailing the log).  It should have a lot more detail.

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