im not able to associate a workflow in jira it throws a null error

preethy sekar January 9, 2020

im not able to associate a workflow in jira it throws a null error

 

  • Unable to determine the current workflow entry for issue 'null'.
  • Unable to determine the current status for issue 'null'.
  • Unable to determine the target status for issue 'null'.

3 comments

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 9, 2020

This can indicate a damaged issue in your index or database.

Can you go to Admin -> Integrity checker and run the checks related to workflow?  If they find errors, tell it to fix them.

preethy sekar January 9, 2020

Hi Nic,

I;m not able to run Integrity checker it throws 500 error 

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 10, 2020

On the page, or when you run it?

preethy sekar January 12, 2020

When i run it throws 500 error

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 14, 2020

Ok, we need to read your logs to see what is crashing the integrity checker.

Look in <jira home>/logs/atlassian-jira.log and look at the time the integrity checker last crashed for you (or run it again while tailing the log).  It should have a lot more detail.

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