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You've added custom fields to a screen, but yet they are not appearing for you when you create, or e

Rakesh GC March 27, 2019

You've added custom fields to a screen, but yet they are not appearing for you when you create, or edit an issue.

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Rakesh GC March 27, 2019

Please can any one help with instructions to get that custom field in my Project workflow...

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 27, 2019

Either

  • the screen is not associated with your project and issue type
  • the fields do not have the right context
  • the fields are hidden in the field configuration
  • the person using it has not got them selected

The simple solution - click "configure fields" to the top right of the popped up screen.  There's a "where's my field" option in there which will tell you which of the problems you have.

Mirek
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 27, 2019

You can use a Field finder to verify that is the problem. Please check this doc for more information.

https://confluence.atlassian.com/adminjiracloud/jira-admin-helper-818578850.html

The tool will tell you what might be wrong with your configuration.

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