You cannot access JIRA at present.

[jhorlin sitinjak]

Hi There, need your help with my stand alone JIRA, i have problem, cannot start my ATLASSIAN JIRA, my jira version was 6.2.1

here the log result, any one could help me about this..

 2017-05-26 09:08:58,468 http-bio-8080-exec-3 ERROR anonymous 548x1x1 - 192.168.0.110 /secure/errors.jsp [NoModule] Error getting datasource via DBCP: JdbcDatasourceInfo{uri='jdbc:jtds:sqlserver://192.168.0.113:49177/JIRA_PROJECT', driverClassName='net.sourceforge.jtds.jdbc.Driver', username='sa', password='********', isolationLevel='null', connectionProperties=null, connectionPoolInfo=ConnectionPoolInfo{maxSize=20, minSize=20, initialSize=null, maxIdle=20, maxWait=30000, sleepTime=300000, lifeTime=600000, deadLockMaxWait=600000, deadLockRetryWait=10000, validationQuery=null, minEvictableTimeMillis=null, timeBetweenEvictionRunsMillis=null, poolPreparedStatements=null, testOnBorrow=null, testOnReturn=null, testWhileIdle=null, maxOpenPreparedStatements=null, numTestsPerEvictionRun=null, removeAbandonedTimeout=300, validationQueryTimeout=null, defaultCatalog=null}}
java.lang.RuntimeException: javax.management.InstanceAlreadyExistsException: com.atlassian.jira:name=BasicDataSource
at org.weakref.jmx.MBeanExporter.export(MBeanExporter.java:45)

[naveen arroju]

hi jhorlin sitinjak,

please share screenshots and what did you done just before you got error please explian.

[Nic Brough -Adaptavist-]

This is usually caused by errors in the Tomcat setup. 

In this case, it looks like you've put the datasource in twice in either in <install>/conf/server.xml or in <jira home>/dbconfig.xml

But it can sometimes be a bug where it can't handle special characters in the database string (password in your case, as the rest of the string looks fine), or you have more than one application running in the Tomcat and their settings conflict.