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Hi, looking to implement a very simple UI page to allow our existing customers to suggest improvements on existing features or suggest new features.
This page would live in our Knowledgebase but as customers leave their feedback it would create automatically a JIRA at the back end with either improvements or new feature linked to a specific Epic so I can see all of them together to decide on my next steps with them.
and I can see in them who they are, their suggestion type and their comments in description.
Based on what I read so far this seems possible with JIRA but I'm looking to find out how to implement this flow.
And for those of you who already implemented such a flow any recommendations?
is it a good idea to show them and allow customers to vote on them?