Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,463,535
Community Members
 
Community Events
176
Community Groups

Unable to use @ to identify staff. Only works with some.

Jira system: Ticket fails to allow using @ sign convention to route messages to Austin Garcia - A Team contributor on the ticket.

System does recognize @ Lovedip Kooner

Often times we experience issues with tagging users as part of comments.

I am trying to comment and tag Erin Thomas Slayden as part of Ticket and can typically do @erin and the drop down will pop up to select her name. I have tagged this user successfully before in other tickets. I experience this often when trying to tag multiple different people - many who I know I have tagged successfully before.

I tried Chrome and Microsoft Edge.

Any suggestions on how to fix this issue? 

1 comment

Florian Bonniec Community Leader Dec 09, 2022

Hi, 

What is your Jira version ? Are you using multiple node ?

Do you know if the user have a Jira license?

 

Are you the only one unable to tag him or other user cannot do either ?

When you are not able to tag him, then go to user management and try to find him, does the account seems right (no error in profile picture, user have group etc...)

Regards 

Comment

Log in or Sign up to comment