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Jira system: Ticket fails to allow using @ sign convention to route messages to Austin Garcia - A Team contributor on the ticket.
System does recognize @ Lovedip Kooner
Often times we experience issues with tagging users as part of comments.
I am trying to comment and tag Erin Thomas Slayden as part of Ticket and can typically do @erin and the drop down will pop up to select her name. I have tagged this user successfully before in other tickets. I experience this often when trying to tag multiple different people - many who I know I have tagged successfully before.
I tried Chrome and Microsoft Edge.
Any suggestions on how to fix this issue?