Unable to deploy from the snapshots created

I am trying to setup a Training environment for Atlassian Jira. Post the Installation and setup completion, i am trying to deploy the system configuration from the snapshot created in the dev environment. Snapshot has been created successfully. But while am trying to deploy the snapshot created, am receiving an error and the deploy gets failed.

Error message:

WARNING Project <Project Name> refers to the missing user <Username>

It seems to the missing user are not part of our association but somewhere that username is linked to the project. Please help in identifying on how to find/locate the missing user from project or its associated issues. Since there are many issues associated it gets difficult to identify. Kindly help

1 comment

Lenard Lee Atlassian Team Nov 15, 2017

Hi Shadish


I understand that you're trying to setup a cloned instance of JIRA and you've encountered an error message stating:
WARNING Project <Project Name> refers to the missing user <Username>


Could you provide the following information which may help narrow down the cause of your issue.


# What is the JIRA version of the training environment?
# How was the installation done, and was it successful?
# Is it a JIRA Cloud or JIRA Server instance?
# When you say "snapshot", are you referring to the "backup XMLs"?
# How are you "deploying" the "snapshots"? Are you performing a system restore?
# What version of JIRA was the "snapshot" derived from?


Best regards,
Lenard

Comment

Log in or Sign up to comment
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

197 views 2 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you