I'm doing some research to learn about how people go through the process of choosing and purchasing service desk software. One thing I've heard a few times, is that it's common to create a document to keep track of different requirements and score vendors.
Does your team create a comparison document when deciding on new software? How do you go about putting it together? And, if you have an example, I'd love to see it. :) And, if you're not comfortable sharing it here, you can send it privately.
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