Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Simple Service Desk portal or with a lot of options?

laralg Rising Star Jun 07, 2018


I work as an Atlassian consultant. Everytime I install a Jira Service Desk for a demo it comes with a lot of options and categories. But my clients always ask me for very simple Service Desk portals, as they considers the end users too computer illiterate to even know the difference between hardware and software.

Sometime even having requests and Incidents is too much because people might get confuse.

We have tried configuring some with categories but at the end of the day people stop reading after the first request...

So I was wondering, what does your portal look like? Do you have a lot of request? Do people use them?



1 comment

Hi, we are delivering Jira service desk based business solutions for our business units and it varies depending on the budget of the department or the audience. So if the portal is to be facing external Customers then usually it needs to be themed up and graphically pleasing were for many of the internal uses it is more functionality/capability focused. Volumes vary we have examples of 500/day on one instance to 5 a day on another.

We are investigating at the moment enhancing the portal with further content either from external sources or from Jira apps.

I hope this helps.

laralg Rising Star Jun 07, 2018

Hi Dave! How do you theme it up? Do you use an app from the marketplace of make a special customization?

Yes we do both depending upon budget and complexity. So for example we have used Ultimate theming, and tried to do somethings ourselves such as embedding a map from our GIS system on the portal as part of the issue creation. 


Log in or Sign up to comment