Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Service Management internal project URL getting redirected to customer portal

Hi All,

I have a colleague of mine who recently signed up to Atlassian to use a service  management project in the cloud JIRA to deal with the support tickets. 

This seems to be a bit weird , but the URL which the rest of teammates use to access the project , is taking him directly to customer portal (By the way he has access to both the sides of the project) .Strange thing is he is never able to view the internal side where tickets are moved, managed, updated . This doesn't seem to a browser specific issue as its seen in other browsers and incognito windows as well.

Just would to check it out if anybody has seen such issue out of the past experience. If so please advise.


1 comment

This is what Jira does when someone who only has customer access to it tries to log in.

My best guess is simply that the user account is only a customer, and does not have "access to both the sides of the project".

Have a look at the username or email address they are trying to log in with, and check that account has access as a Jira user, not just a customer, in your site admin area.


Hi @Nic Brough _Adaptavist_ ,


This makes sense and helped me !! Thank you for the suggestion.


Log in or Sign up to comment

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you