We are running on 3.13 of JIRA and need to see if it is possible to re-open an issue if an emailed comment is received?
We've had external rep's send an email to a closed ticket and while it does create a comment it leaves the issue in a closed state. We would like JIRA to re-open the issue IF a comment is added via email.
Is this possible?
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events