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Problem with automatic update issue after insert comment or / and change description


On all projects, we have trouble saving updates to tasks (both comments and description) from different users.

There is a problem with the task updates. they do not refresh automatically. Switching between tasks is possible, but without viewing comments and changes. In some cases we must refresh browser and we se all the comments and new description but when we close the issue we don't see the updates.

This couses for our company time and money problems for leading projects. 

We tried to restarted the computers several times but did not fix the problem.

Please help. Thanks!


Rudy Holtkamp
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Sep 17, 2020

Could be that you use a not supported browser. See

Or your browsers cache needs to be cleaned.

I don't think so since we use google chrome last version

Daniel Ebers
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 18, 2020

Hi Tomaž,

is this literally only happening with the mentioned Chrome installation on this specific device or, for example, do your co-workers experience the same issue?

I am just asking for a possible pinpoint of the root cause. If it is specific to a single device I'd start by looking if browser addons interfere with your experience.

If it applies to all users there might be an App within Jira causing the trouble - if you use any of them.

Have you by any chance introduced automation of some kind lately? Although less likely please kindly check for some errors, also.



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