We (responsible team) have created named admin accounts for our atlassian tools to have a clear separation between our user accounts and admin account.
Now we ran into the issue that users are mention/assign the admin accounts, which is not intended and users get disappointed, because the admin account are not mail enabled and we wont get any notifications.
Therefore I've created a support case which ends in this suggestion.
I'm very sure that more companies will have the same issue. Please vote for this senseful suggestion. I think it is doable to set a flag for users to be not mentionable or assignable for issues.
Thanks and best,
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