Okta SSO: Jira redirect to a weird URL if not already logged in Okta

I recently put Jira behind Okta SSO and some users complain and I was able to reproduce, when a user is not signed in to Okta, or timed out from Okta and he click on a Jira ticket link, it will not rediect back to Okta's sign-in page.  Instead, it redirect to a URL like the one below and error out:


I tried to type in the base URL https://xyzcompany.com/jira, I got redirected to a similar URL like the one above instead of redirect to the Okta singin page:


Any one run into this situation?


1 comment

Kevin Lynch I'm New Here Wednesday

Yes, we are dealing with the same situation. Have you been able to fix the issue?

No. I contacted Jira they said its Okta's issue and Okta said its was an Jira issue.  Turned out I had to upgrade Jira to the latest version and get rid of Okta's SSO connector for Jira and use MiniOrange for Jira instead.  I think your best bet is to use other SAML tools like MiniOrange for Jira.


Log in or Join to comment
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,975 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot