Okta SSO: Jira redirect to a weird URL if not already logged in Okta

I recently put Jira behind Okta SSO and some users complain and I was able to reproduce, when a user is not signed in to Okta, or timed out from Okta and he click on a Jira ticket link, it will not rediect back to Okta's sign-in page.  Instead, it redirect to a URL like the one below and error out:

https://xyzcompany.com/login.jsp?os_destination=https://xyzcompany.com/jira/browse/CMC-19055

I tried to type in the base URL https://xyzcompany.com/jira, I got redirected to a similar URL like the one above instead of redirect to the Okta singin page:

https://xyzcompany.com/login.jsp?os_destination=https://xyzcompany.com/jira/secure/MyJiraHome.jspa

Any one run into this situation?

thanks

1 comment

Kevin Lynch I'm New Here Wednesday

Yes, we are dealing with the same situation. Have you been able to fix the issue?

No. I contacted Jira they said its Okta's issue and Okta said its was an Jira issue.  Turned out I had to upgrade Jira to the latest version and get rid of Okta's SSO connector for Jira and use MiniOrange for Jira instead.  I think your best bet is to use other SAML tools like MiniOrange for Jira.

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