ORACLE DB Setup during JIRA Installation

Hi,

We are performing JIRA upgrade from 6.3.12 to latest version. Ours is a standalone server.

So, before upgrade I am installing same version of JIRA on another VM Server. 

I have executed the bin file(atlassian-jira-6.3.12-x64.bin) in the new VM machine.

Accessed JIRA using http:<hostname of machine>:8080

Our DBA created a user and password in ORACLE database as well.

I have provided necessary information properly below.

 

I am getting below error:

Error connecting to database

Listener refused the connection with the following error: ORA-12514, TNS:listener does not currently know of service requested in connect descriptor

Does the "dbconfig.xml" file need to be created by myself or it will be created once the below setup is done.

 

DB Conn.JPG

 

Thanks,

Nav

1 comment

The dbconfig.xml file will be created by the installer.  But you need to get the connection settings right in order for it to continue.

I have done the installation properly, but dbconfig.xml file was not created. I am not sure why.

Below are the steps I followed.

1. Downloaded atlassian-jira-6.3.12-x64.bin file from archives using wget command

2. chmod a+x atlassian-jira-6.3.12-x64.bin

3. Chose Custom Installation and port settings were done properly.

Thanks,

Nav

It's not the installation of JIRA that is wrong, it's that it cannot connect to your database.  Check the settings for that, and read up on what "Listener refused the connection with the following error: ORA-12514, TNS:listener does not currently know of service requested in connect descriptor" means.  The usual problem is your tnsnames.ora is incorrect.

Comment

Log in or Sign up to comment
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

480 views 2 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you