@Ismael Jimoh Thanks you for your answer.
Then your comments, I wonder if its possible to create a notification based on a workflow.
Actually we have created different workflow tying by the project type, and I would like to be notifies when a ticket has moved to a particular step of the workflow.
Would you mind please to help me about it ?
Many thanks
If you want an email notification when a ticket gets to a specific step then you would need to:
Now when your issue transitions to the status, the generic event is triggered and those associated with the event would be notified.
I hope this helps and should you require any clarification, do let me know.
Could you use automation for this? A rule such as the following -
It would depend on if the Automation rule supports a project creation event.
If yes we can get or recognise a project creation event then yes we can use it. As for the event definitely you can use the add-on(e.g workflow status change).
Check the available options under: When This Happens