Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Not get email notification when re-assignee to other users in Jira Server

Hello everyone,

I have used Jira cloud before, when I changed assignee on a issues to other users. The users will get an email notification which said "you was assign to the issue..." Now my team has use Jira server due to security policy. I get a problem, when a users re-assigne to other users. The users did not get any notfication email. Does it is different function between jira cloud and server?  Do we have any solution to help my team can get notification when change assignee?


Thank you for help,


1 comment

The functions are practically the same, however there are certain things you will need to confirm first to narrow down the problem.

  1. On Jira Server have you configured an smtp for your mailing?
  2. Is the Outgoing mail feature turned on?
  3. Is the notification scheme configured in such a way not to send notification to the current assignee for issue assigned event?


Log in or Sign up to comment

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you