Not able to configure Gmail with Jira

[Radhika Muppala]

We are unable to configure Gmail in the Incoming mail handler.
Getting error when I'm using pop or IMAP please help

Test Run Result:
com.sun.mail.util.MailConnectException: Couldn't connect to host, port: pop.gmail.com, 110; timeout 10000; Using SOCKS host, port: edge-outboundproxy01-prd-apse1.net.atlassian.com, 1080 while connecting to host 'pop.gmail.com' as user 'radhikamuppal95@gmail.com' via protocol 'pop3, caused by: java.net.SocketException: SOCKS: TTL expired

[Prince Nyeche]

Hi @Radhika Muppala 

You will need to use an App password with gmail for Basic Authentication. I believe this should be deprecated soon in favour of OAuth. However basic auth still works with an App password.

[Daniel Ebers]

Hi @Radhika Muppala

assuming you are using Jira Cloud (please confirm if it should not be the case despite the error message strongly suggests you are using a Cloud plan) did you follow this guide in specific for the setup?

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

The details deal with configuration for OAuth 2.0 there.

Let us know what you have found out.

Regards,
Daniel