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We are unable to configure Gmail in the Incoming mail handler.
Getting error when I'm using pop or IMAP please help
Test Run Result:
com.sun.mail.util.MailConnectException: Couldn't connect to host, port: pop.gmail.com, 110; timeout 10000; Using SOCKS host, port: edge-outboundproxy01-prd-apse1.net.atlassian.com, 1080 while connecting to host 'pop.gmail.com' as user 'radhikamuppal95@gmail.com' via protocol 'pop3, caused by: java.net.SocketException: SOCKS: TTL expired
I have the same issue, tried app password as well but this didn't work, I'm getting the same error.
assuming you are using Jira Cloud (please confirm if it should not be the case despite the error message strongly suggests you are using a Cloud plan) did you follow this guide in specific for the setup?
https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/
The details deal with configuration for OAuth 2.0 there.
Let us know what you have found out.
Regards,
Daniel