Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

My User Manager for JIRA


Here you can discuss about the "My User Manager for JIRA" app

1 comment



This is a pretty good tool. 

I am having issues at the moment thought when pulling users. it pulls all users except the JIRA internal Directory users. It is finding all my AD users no problem but the Internal users seem to not show up in the filter and export nor the .xls export.

Hi Charles, 

Can you please update to the latest version and check if you see in the Directory column "External" and "Internal" values. If you still have the problem, send me more information (Jira Version, How Many LDAP directories do you have, ... ) and i will check that out. You can use this link:



Hi, Yassin 

I was looking to solve this functionality, install this app, but the whole state table like: Never Login, Inactive, etc, reports zero users in all cases. My Installation is on Jira Server, version v8.3.3, Ms Active Directory / Jira database in SQL Server


From already thank you very much for your time

Hi Daniela, can you install the latest version and run the scan again. If you can send me your console log after loading the page, I will analyze it and contact you back. 

You can create a support ticket here: and send me more infos.


Log in or Sign up to comment