How do other Jira Admins handle when users move tickets from one Project to another? Meaning, we have two Projects, one called “Helpdesk” and the other called “DevOps”. Each Project has their own workflow. However, some statuses are shared across the two workflows.
My issue simplified:
The workflow for Helpdesk is: Open -> In Progress -> Waiting (optional) -> Close
The workflow for DevOps is: Open -> In Development -> Waiting (optional) -> Close
For both workflows, each transition has conditions which only appear to the user if certain conditions are met. In addition, within each workflow different custom fields gets updated at different stages.
When moving a ticket between projects and the ticket shares the same status Jira doesn’t give you the option to change the Status. Jira only gives you the option to change the status when the statuses don’t match. Is there a way for Jira to always ask the user what status to go to in the new ticket?
Secondly, when moving tickets from one workflow to another what is best practice to reset fields to not step on different logic between the two workflows when it comes to custom fields.
The way I see it there are two options:
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