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Looking for a way to configure JIRA to support multiple Zendesk instances

Jeanne Howe
Jeanne Howe
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Apr 28, 2017

We support multiple clients that use ZenDesk. Each of the clients we support have their own ZenDesk domain. ZenDesk has dropped the functionality that allowed you to integrate multiple ZenDesk domains to a single JIRA instance.

Does anyone have any recommendations or known plugins that will allow us to implement and support multiple ZenDesk integrations to a single JIRA v7 instance?

 

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Jeanne Howe
Jeanne Howe
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Jun 13, 2017

Adding a comment - hoping to spark some discussion.

How do you integrate mulitple ZenDesk domnains to a single JIRA instance?

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Muhammad Majid
Muhammad Majid Oct 30, 2021

We are also looking forward to this feature. This was possible in the old (v2) connection between Zendesk and Jira.

Why do we want this? We use multiple Zendesk accounts because of the multiple products/countries we serve. There is only one dev team, so there is only one Jira environment. 

We are basically locked out of utilizing the new features that come with v3 integration because due to this limitation, only one of our Zendesk instances can be connected to Jira. Since v2 integration supports multiple links, we do not understand why was this left out from v3.

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