Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

I have tried to reset my password when the link is sent to me, however it will not allow me to.  Please help.


It is very important to understand how user management is done in your firm in the first place. Or are you on Cloud ?

We are not on cloud.  We had an IT firm come in and set us up, so I do not what type of user management you are asking about.

This site can’t be reached’s server IP address could not be found.


  • Try running Windows Network Diagnostics.



This is the error message we are getting.

Do you have anyone there who is your JIRA Admin or has admin privileges ?

Oh ! is it STRIDE ?

I've tagged it as STRIDE - I'll let someone else comment on it. But yes - pass us some more information.

Do you see the login page at all ? Or the address displays error as you hit it on chrome - explorer - whatever you use.

The login page shows up, and when we went to reset the password and hit the link for it to send, it shows up and when we put in a new password it directs us to the error page i put above.

I think you are on CLOUD - STRIDE does not have on-premise version at the moment.

I'd suggest you to raise a ticket to Atlassian. In the mean time, if you want - can you share the reset password url here if you wish ?

@Haley Mallette Did you figure it out ?


Log in or Sign up to comment