Jira software and Jira service desk on different server, Wanted to merge both on single server

[Sagar Sanjay Kadam]

Hello Team,

We have a Jira Service Desk and Jira Software Instance. Jira Service Desk we have deployed on a separate server and also the same for the Jira Software as well.

We are planning to Merged Jira service desk instance to our Jira Software instance server. So both instances would be on a single server. The expectation is when we merge the Jira service desk project into the Jira software instance server all the configuration and development which we have done in Jira Service Desk should be replicate the same without any fail.

So there is no need to do the rework after merging. And after merging, It should not impact the current configuration in JIRA software.

Can anyone help us to achieve the above situation?

Best Regards,

Sagar K

[Hernan Halabi - Elite IT Consulting Group]

Hello @Sagar Sanjay Kadam welcome to the community. We have done this in the past, basically you should follow up the following process to achieve this.

https://confluence.atlassian.com/adminjiraserver/restoring-a-project-from-backup-938847691.html

If you aren't certain of what you are doing, try this on a test environment of the Jira software instance.