Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Jira - Bidirectional Slack Integration


We are working on integration between Jira and Slack. We want to receive messages when a new alert is created and later update it when the status or assigned changes. 

We already configured the Slack Integration, but not working as we expected. 

Everything that we change from Slack update the creation message, but If we change something on the Jira Ticket the creation message is not updated. 
The information in Slack is not valid in this case. The same happens with the thread, we don't receive the updates when changes are done in Jira. 


For example, we receive this ticket:

Screenshot 2022-11-17 at 11.53.35.png


We transition the ticket with the "Transition" Button > ACK Status

Screenshot 2022-11-17 at 11.59.11.pngScreenshot 2022-11-17 at 11.59.22.png

Everything works as expected! But....

If we do the same action from Jira, for example, moving to close the status: 

Screenshot 2022-11-17 at 12.03.57.png

it is not updated on Slack: 

Screenshot 2022-11-17 at 12.06.44.png

Neither the status nor the thread.

It's possible to use this integration in a bidirectional way? We need to integrate into our workflow. 



Vitalii Saienko
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 17, 2022

Hi @Alberto Crego Matas 

Welcome to Community!

It seems like you only set the interaction up to send notifications when an issue is created. You can make it send notifications when the issue is updated. To do this, type /jira in the channel. That will show you the list of connected projects. From there, you can click on the Manage button and change settings.


Make sure to click the Save button after you change your connection.

This is another limitation, we already configured this: 

Screenshot 2022-11-17 at 13.09.25.png

2 integrations per channel: 

  • one manages the full message and only is triggered once the source opens the alert. 
  • the other one manages the ACK and Close events to avoid long messages on Slack Channel

Screenshot 2022-11-17 at 13.14.10.pngScreenshot 2022-11-17 at 13.15.26.png


Log in or Sign up to comment