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We are working on integration between Jira and Slack. We want to receive messages when a new alert is created and later update it when the status or assigned changes.
We already configured the Slack Integration, but not working as we expected.
Everything that we change from Slack update the creation message, but If we change something on the Jira Ticket the creation message is not updated.
The information in Slack is not valid in this case. The same happens with the thread, we don't receive the updates when changes are done in Jira.
For example, we receive this ticket:
We transition the ticket with the "Transition" Button > ACK Status
Everything works as expected! But....
If we do the same action from Jira, for example, moving to close the status:
it is not updated on Slack:
Neither the status nor the thread.
It's possible to use this integration in a bidirectional way? We need to integrate into our workflow.