JIRA: to close or to resolve?

[Marcus Lui]

You can reopen both a resolved and a closed issue in JIRA. What's the practical difference? (besides requiring different permissions to resolve/close issues e.g. if QA is involved)

We have some differences of opinion in our team for whether to resolve or close, and I'd like to point towards some authority and say "we should do it this way".

[Sebastian Krzewiński]

Hi @Marcus Lui 

My understanding and what I always want to achieve is:
- Resolve status - status where you put your ticket after resolving ticket. Reporter/Client have a chance to reopen a ticket if something is not ok

- Close status - ticket will be moved automatically or manually (prefer 1st option) after x days without any activity from reporter side. After x days ticket cannot be reopen (here is my workflow modification where I delete transition from Closed to Open/Reopen status).

Regards,

Seba

[Niklas Zarnecke]

Hi @Marcus Lui

resolved issues will not be shown on your project board after the configured time (for example 14 days). If you only close an issue with no resolution and there is a change in a linked issue the closed issue will be shown on the board again.

It's always a good idea to set a resolution to an issue to be sure it reached the last status.

A common example of Service Management was made by @Sebastian Krzewiński.
For software development, there is something like "final built" as a closed status and "built released" as a status with a resolution.

Best Regards,

Niklas