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JIRA is not workng

Kalyan Kumar Das
Kalyan Kumar Das March 12, 2018

Jira is not working more than 2 times in day. Whenever jira is not working then I need to restart n number of time. And in the log file I am getting the below details:

Please suggest us any options for the below details log details:

 

2018-03-09 14:30:16,056 Sending mailitem To='Md.Alam' Subject='Assigned: (ADM-12535) Need drawer key ' From='null' FromName='Jagmohan Singh Rawat (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' ERROR ServiceRunner    Mail Queue Service [atlassian.mail.queue.MailQueueImpl] Error occurred in sending e-mail: To='Md.Alam' Subject='Assigned: (ADM-12535) Need drawer key ' From='null' FromName='Jagmohan Singh Rawat (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null'
com.atlassian.mail.MailException: javax.mail.SendFailedException: Invalid Addresses;
  nested exception is:
 com.sun.mail.smtp.SMTPAddressFailedException: 501 5.1.3 Invalid address

 at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:169)
 at com.atlassian.mail.queue.SingleMailQueueItem.send(SingleMailQueueItem.java:38)
 at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66)
 at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:23)
 at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:65)
 at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:52)
 at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
 at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72)
 at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
Caused by: javax.mail.SendFailedException: Invalid Addresses;
  nested exception is:
 com.sun.mail.smtp.SMTPAddressFailedException: 501 5.1.3 Invalid address

 at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1294)
 at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:635)
 at javax.mail.Transport.send0(Transport.java:189)
 at javax.mail.Transport.send(Transport.java:118)
 at alt.javax.mail.TransportImpl.send(TransportImpl.java:18)
 at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:155)
 ... 8 more
Caused by: com.sun.mail.smtp.SMTPAddressFailedException: 501 5.1.3 Invalid address

 at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1145)
 ... 13 more
2018-03-09 14:30:23,403 QuartzWorker-1 ERROR anonymous    IPSD transition to Satisfied [jira.jelly.service.JellyService] file:/C:/Program Files/Atlassian/Application Data/JIRA/Scripts/IPSDtransitiontoSatisfied.txt:28:139: <jira:TransitionWorkflow> Invalid action name 'Satisfied'.
org.apache.commons.jelly.JellyTagException: file:/C:/Program Files/Atlassian/Application Data/JIRA/Scripts/IPSDtransitiontoSatisfied.txt:28:139: <jira:TransitionWorkflow> Invalid action name 'Satisfied'.
 at com.atlassian.jira.jelly.tag.issue.TransitionWorkflow.getActionByName(TransitionWorkflow.java:460)
 at com.atlassian.jira.jelly.tag.issue.TransitionWorkflow.getActionId(TransitionWorkflow.java:176)
 at com.atlassian.jira.jelly.tag.issue.TransitionWorkflow.validateAttributes(TransitionWorkflow.java:382)
 at com.atlassian.jira.jelly.tag.issue.TransitionWorkflow.doTag(TransitionWorkflow.java:103)
 at org.apache.commons.jelly.impl.TagScript.run(TagScript.java:247)
 at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:95)
 at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:186)
 at org.apache.commons.jelly.tags.core.ForEachTag.doTag(ForEachTag.java:150)
 at org.apache.commons.jelly.impl.TagScript.run(TagScript.java:247)
 at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:95)
 at com.atlassian.jira.jelly.tag.login.Login.doTag(Login.java:127)
 at org.apache.commons.jelly.impl.TagScript.run(TagScript.java:247)
 at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:95)
 at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:186)
 at org.apache.commons.jelly.impl.StaticTag.doTag(StaticTag.java:65)
 at org.apache.commons.jelly.impl.StaticTagScript.run(StaticTagScript.java:102)
 at org.apache.commons.jelly.JellyContext.runScript(JellyContext.java:704)
 at org.apache.commons.jelly.JellyContext.runScript(JellyContext.java:668)
 at com.atlassian.jira.jelly.service.EmbededJellyContext.runScript(EmbededJellyContext.java:152)
 at org.apache.commons.jelly.JellyContext.runScript(JellyContext.java:577)
 at com.atlassian.jira.jelly.service.EmbededJellyContext.runScript(EmbededJellyContext.java:112)
 at com.atlassian.jira.jelly.service.EmbededJellyContext.runScript(EmbededJellyContext.java:50)
 at com.atlassian.jira.jelly.service.JellyService.run(JellyService.java:53)
 at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:65)
 at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:52)
 at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
 at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72)
 at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
2018-03-09 14:31:48,158 http-443-96 WARN Amit1.Kumar 871x388127x16 1m30pcx 172.18.64.205 /secure/CommentAssignIssue!default.jspa [atlassian.plugin.webresource.DefaultResourceDependencyResolver] Cannot find web resource module for: jira.plugin.minyaa.time:extended-worklog
2018-03-09 14:31:48,158 http-443-96 ERROR Amit1.Kumar 871x388127x16 1m30pcx 172.18.64.205 /secure/CommentAssignIssue!default.jspa [velocity] RHS of #set statement is null. Context will not be modified. templates/plugins/customfields/edit/extended-worklog-edit.vm [line 91, column 1]
2018-03-09 14:31:48,158 http-443-96 ERROR Amit1.Kumar 871x388127x16 1m30pcx 172.18.64.205 /secure/CommentAssignIssue!default.jspa [velocity] RHS of #set statement is null. Context will not be modified. templates/plugins/customfields/edit/extended-worklog-edit.vm [line 92, column 1]
2018-03-09 14:31:48,158 http-443-96 WARN Amit1.Kumar 871x388127x16 1m30pcx 172.18.64.205 /secure/CommentAssignIssue!default.jspa [velocity] Could not determine type of iterator in #foreach loop  at [0,0] in template templates/plugins/customfields/edit/extended-worklog-edit.vm
2018-03-09 14:32:37,220 http-443-96 WARN Amit1.Kumar 872x388203x17 1m30pcx 172.18.64.205 /secure/CommentAssignIssue!default.jspa [atlassian.plugin.webresource.DefaultResourceDependencyResolver] Cannot find web resource module for: jira.plugin.minyaa.time:extended-worklog
2018-03-09 14:32:37,220 http-443-96 ERROR Amit1.Kumar 872x388203x17 1m30pcx 172.18.64.205 /secure/CommentAssignIssue!default.jspa [velocity] RHS of #set statement is null. Context will not be modified. templates/plugins/customfields/edit/extended-worklog-edit.vm [line 91, column 1]
2018-03-09 14:32:37,220 http-443-96 ERROR Amit1.Kumar 872x388203x17 1m30pcx 172.18.64.205 /secure/CommentAssignIssue!default.jspa [velocity] RHS of #set statement is null. Context will not be modified. templates/plugins/customfields/edit/extended-worklog-edit.vm [line 92, column 1]
2018-03-09 14:32:37,220 http-443-96 WARN Amit1.Kumar 872x388203x17 1m30pcx 172.18.64.205 /secure/CommentAssignIssue!default.jspa [velocity] Could not determine type of iterator in #foreach loop  at [0,0] in template templates/plugins/customfields/edit/extended-worklog-edit.vm
2018-03-09 14:35:11,301 Sending mailitem com.atlassian.jira.mail.IssueMailQueueItem@1b127534[issue=com.atlassian.jira.issue.IssueImpl@50d0a1b[id=237093,summary=Need to install mongodb 3.6 ,key=ISS-97530,created=2018-03-09 10:48:34.0,updated=2018-03-09 14:33:06.751,assignee=Amit1.Kumar,reporter=Ayush.Dixit],remoteUser=Amit1.Kumar,notificationType=Current_Reporter,eventTypeId=5,templateId=5] WARN ServiceRunner    Mail Queue Service [atlassian.jira.mail.MailingListCompiler] Can not send e-mail to 'Ayush.Dixit' [Ayush.Dixit], e-mail address ('') not set. Skipping...
2018-03-09 14:35:11,426 Sending mailitem com.atlassian.jira.mail.IssueMailQueueItem@73ebc9b0[issue=com.atlassian.jira.issue.IssueImpl@73ed994d[id=237132,summary=Requirement of Visual Studio Code & Nodejs,key=ISS-97560,created=2018-03-09 13:30:38.0,updated=2018-03-09 14:33:29.839,assignee=Amit1.Kumar,reporter=Subhash.Singh],remoteUser=Amit1.Kumar,notificationType=Project_Role,eventTypeId=6,templateId=6] WARN ServiceRunner    Mail Queue Service [atlassian.jira.mail.MailingListCompiler] Can not send e-mail to 'Jeeva.R' [Jeeva.R], e-mail address ('') not set. Skipping...
2018-03-09 14:35:11,426 Sending mailitem com.atlassian.jira.mail.IssueMailQueueItem@73ebc9b0[issue=com.atlassian.jira.issue.IssueImpl@73ed994d[id=237132,summary=Requirement of Visual Studio Code & Nodejs,key=ISS-97560,created=2018-03-09 13:30:38.0,updated=2018-03-09 14:33:29.839,assignee=Amit1.Kumar,reporter=Subhash.Singh],remoteUser=Amit1.Kumar,notificationType=Project_Role,eventTypeId=6,templateId=6] WARN ServiceRunner    Mail Queue Service [atlassian.jira.mail.MailingListCompiler] Can not send e-mail to 'Sumit.Jain' [Sumit.Jain], e-mail address ('') not set. Skipping...
2018-03-09 14:35:11,457 Sending mailitem com.atlassian.jira.mail.IssueMailQueueItem@73ebc9b0[issue=com.atlassian.jira.issue.IssueImpl@73ed994d[id=237132,summary=Requirement of Visual Studio Code & Nodejs,key=ISS-97560,created=2018-03-09 13:30:38.0,updated=2018-03-09 14:33:29.839,assignee=Amit1.Kumar,reporter=Subhash.Singh],remoteUser=Amit1.Kumar,notificationType=Project_Role,eventTypeId=6,templateId=6] WARN ServiceRunner    Mail Queue Service [atlassian.jira.mail.MailingListCompiler] Can not send e-mail to 'Rahul3.Yadav' [Rahul3.Yadav], e-mail address ('') not set. Skipping...
2018-03-09 14:35:11,457 Sending mailitem com.atlassian.jira.mail.IssueMailQueueItem@73ebc9b0[issue=com.atlassian.jira.issue.IssueImpl@73ed994d[id=237132,summary=Requirement of Visual Studio Code & Nodejs,key=ISS-97560,created=2018-03-09 13:30:38.0,updated=2018-03-09 14:33:29.839,assignee=Amit1.Kumar,reporter=Subhash.Singh],remoteUser=Amit1.Kumar,notificationType=Project_Role,eventTypeId=6,templateId=6] WARN ServiceRunner    Mail Queue Service [atlassian.jira.mail.MailingListCompiler] Can not send e-mail to 'Chandrashekhar' [Chandrashekhar], e-mail address ('') not set. Skipping...
2018-03-09 14:35:35,497 QuartzWorker-0 ERROR anonymous    IPSD transition to Satisfied [jira.jelly.service.JellyService] file:/C:/Program Files/Atlassian/Application Data/JIRA/Scripts/IPSDtransitiontoSatisfied.txt:28:139: <jira:TransitionWorkflow> Invalid action name 'Satisfied'.
org.apache.commons.jelly.JellyTagException: file:/C:/Program Files/Atlassian/Application Data/JIRA/Scripts/IPSDtransitiontoSatisfied.txt:28:139: <jira:TransitionWorkflow> Invalid action name 'Satisfied'.
 at com.atlassian.jira.jelly.tag.issue.TransitionWorkflow.getActionByName(TransitionWorkflow.java:460)
 at com.atlassian.jira.jelly.tag.issue.TransitionWorkflow.getActionId(TransitionWorkflow.java:176)
 at com.atlassian.jira.jelly.tag.issue.TransitionWorkflow.validateAttributes(TransitionWorkflow.java:382)
 at com.atlassian.jira.jelly.tag.issue.TransitionWorkflow.doTag(TransitionWorkflow.java:103)
 at org.apache.commons.jelly.impl.TagScript.run(TagScript.java:247)
 at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:95)
 at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:186)
 at org.apache.commons.jelly.tags.core.ForEachTag.doTag(ForEachTag.java:150)
 at org.apache.commons.jelly.impl.TagScript.run(TagScript.java:247)
 at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:95)
 at com.atlassian.jira.jelly.tag.login.Login.doTag(Login.java:127)
 at org.apache.commons.jelly.impl.TagScript.run(TagScript.java:247)
 at org.apache.commons.jelly.impl.ScriptBlock.run(ScriptBlock.java:95)
 at org.apache.commons.jelly.TagSupport.invokeBody(TagSupport.java:186)
 at org.apache.commons.jelly.impl.StaticTag.doTag(StaticTag.java:65)
 at org.apache.commons.jelly.impl.StaticTagScript.run(StaticTagScript.java:102)
 at org.apache.commons.jelly.JellyContext.runScript(JellyContext.java:704)
 at org.apache.commons.jelly.JellyContext.runScript(JellyContext.java:668)
 at com.atlassian.jira.jelly.service.EmbededJellyContext.runScript(EmbededJellyContext.java:152)
 at org.apache.commons.jelly.JellyContext.runScript(JellyContext.java:577)
 at com.atlassian.jira.jelly.service.EmbededJellyContext.runScript(EmbededJellyContext.java:112)
 at com.atlassian.jira.jelly.service.EmbededJellyContext.runScript(EmbededJellyContext.java:50)
 at com.atlassian.jira.jelly.service.JellyService.run(JellyService.java:53)
 at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:65)
 at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:52)
 at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
 at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72)
 at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
2018-03-09 14:36:33,623 Sending mailitem To='Md.Alam' Subject='Assigned: (ADM-12535) Need drawer key ' From='null' FromName='Jagmohan Singh Rawat (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' ERROR ServiceRunner    Mail Queue Service [atlassian.mail.queue.MailQueueImpl] Error occurred in sending e-mail: To='Md.Alam' Subject='Assigned: (ADM-12535) Need drawer key ' From='null' FromName='Jagmohan Singh Rawat (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null'
com.atlassian.mail.MailException: javax.mail.SendFailedException: Invalid Addresses;
  nested exception is:
 com.sun.mail.smtp.SMTPAddressFailedException: 501 5.1.3 Invalid address

 at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:169)
 at com.atlassian.mail.queue.SingleMailQueueItem.send(SingleMailQueueItem.java:38)
 at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66)
 at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:23)
 at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:65)
 at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:52)
 at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
 at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72)
 at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
Caused by: javax.mail.SendFailedException: Invalid Addresses;
  nested exception is:
 com.sun.mail.smtp.SMTPAddressFailedException: 501 5.1.3 Invalid address

 at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1294)
 at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:635)
 at javax.mail.Transport.send0(Transport.java:189)
 at javax.mail.Transport.send(Transport.java:118)
 at alt.javax.mail.TransportImpl.send(TransportImpl.java:18)
 at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:155)
 ... 8 more
Caused by: com.sun.mail.smtp.SMTPAddressFailedException: 501 5.1.3 Invalid address

 at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1145)
 ... 13 more

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Jobin Kuruvilla [Adaptavist]
Jobin Kuruvilla [Adaptavist]
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March 12, 2018

It looks like you have issues with your mail server configuration. It might be something to do with the ID you have configured but there are a few other causes too.

Search for that error and you will find a few KB articles, each with different workarounds. Hopefully, one of them will take care of this issue.

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Kalyan Kumar Das
Kalyan Kumar Das March 14, 2018

@Jobin Kuruvilla [Adaptavist]I am not getting your point regarding find a few KB articles, each with different workarounds. Can you please explain?

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Jobin Kuruvilla [Adaptavist]
Jobin Kuruvilla [Adaptavist]
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March 14, 2018

A quick google search showed me the following:

https://confluence.atlassian.com/jirakb/550-5-7-1-unable-to-relay-mail-from-exchange-server-143884327.html

https://confluence.atlassian.com/jirakb/jira-is-unable-to-send-emails-and-fails-with-smtp-error-550-306348278.html

https://confluence.atlassian.com/jirakb/sending-mail-through-administration-screen-causes-javax-mail-sendfailedexception-invalid-addresses-429490660.html

Even if your problem is not among these 3, I am sure it is something to do with your configuration. You might want to try with another user or involve your exchange administrator.

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