Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

JIRA connect Issue


Could you help me to check the JIRA connect issue with my account? thanks.


螢幕快照 2019-09-05 下午4.17.19.png


Does the issue exist?  Can you see it when you visit it in a browser?

If it works ok in a browser, then can you look at the logs to see what the connection failure is?

Yes, the issue exists. I can only access below page but something goes wrong as below message. how to find the logs?

螢幕快照 2019-09-05 下午4.34.57.png

There's not a lot we can do here I'm afraid.  We would normally need to see logs, but you don't get them on Cloud and you'll need Atlassian Support ( ) to look into it.

Hi Nic,

Already fixed by Atlassian support. Thanks.


Could you help me to check it?


Log in or Sign up to comment