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JIRA connect Issue

Hi,

Could you help me to check the JIRA connect issue with my account? thanks.

 

螢幕快照 2019-09-05 下午4.17.19.png

2 comments

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 05, 2019

Does the issue exist?  Can you see it when you visit it in a browser?

If it works ok in a browser, then can you look at the logs to see what the connection failure is?

Yes, the issue exists. I can only access below page but something goes wrong as below message. how to find the logs?

螢幕快照 2019-09-05 下午4.34.57.png

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 17, 2019

There's not a lot we can do here I'm afraid.  We would normally need to see logs, but you don't get them on Cloud and you'll need Atlassian Support ( https://support.atlassian.com/contact ) to look into it.

Hi Nic,

Already fixed by Atlassian support. Thanks.

Hi,

Could you help me to check it?

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