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JIRA Is not loading

Hi Team

My JIRA is not loading which is located in localhost server


we are getting below error while loading jira in the server

Unable to snapshot Thread local Operations

JIRA Issue log.jpeg


HI Vikrant


i have tried that option but still not loading

not sure why JIRA service is automatically stopping by itself  and not starting

Vikrant Yadav Community Leader Apr 04, 2021

hi @sreenivas You can also use the Jira Config Tool in order to make sure that your dbconfig.xml is properly setup for your database type.   This might be one way to avoid this kind or problem too.


you can try to disable addons then start jira.

Hi Sreenevas,

Did you try to reboot your PC and start the Jira service again? Does it work?

In context of which user is the Jira service configured to start? Does this user have permissions for Jira home and Jira application directories?

Do you see some kind of errors in the Tomcat log file catalina.out?

Best regards

What do the ends of the two main log files say?

The application log is at <jira home>/logs/atlassian-jira.log and the application server log is <jira install>/log/catalina.out


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