Here is the scenario
The issue is submitted and enters the queue
Support Team Member A assigns the issue to themself - at the same time - Team Member B also assigns the issue to themself
As our main open issue queue doesn't auto-refresh on an assignment neither member A nor Member B realizes that someone else has picked up/is working on the issue.
I was surprised how frequently this is happening - we are asking our team to refresh their screens frequently but wanted to see if anyone else has run into this problem and what they recommended.
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