My organization wants to have better visibility into inter-team resource requests. For example, the Web development team wants an easy way to request resources from the Data management team and vice-versa. My first thought was to simply have the Web team create a Jira ticket on the Data Board which would then be included in the Data team's standard Scrum processes (Backlog Grooming and Sprint Planning). There could be many teams that reach out to each other for resources so I am looking for a process that is visible and easy to use. Would Service Desk be a good option for this need? Thanks.
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