I have a complaint.
All of the installation Instructions for Jira, Jira Software and Jira Help Desk all state "download the installer for your Operating System". Which is extremely misleading to me.
I downloaded all 3, Jira Core, Jira Software and Jira Help Desk and successfully installed Jira Core on my OS (Centos 7).
I then followed the instructions (located at: https://confluence.atlassian.com/adminjiraserver/installing-jira-applications-on-linux-938846841.html)
and tried to install Jira Software and noticed that it also wanted to install a Tom Cat Server (Catalina). When I re-reviewed the installations documents, It did not mention anything other than "install the server". So I tried to install the server as how I initially set up Jira Core and Confluence. It blew up big time because it did not like the installation folder already had a copy of it installed. huh ? I followed your instructions.
Confused, I went through all of the online documentation and nothing mentioned "install Jira Core, then download the Apps". I finally found the correct information in the Community section on the Website..
So I uninstalled everything Jira and then reinstalled "Jira Core". Went into the Administrators, Applications and on the right it stated "try Jira Software and Try Jira Service Desk", of which I already have licenses for. After spending hours trying to get Jira to install, the final installation took less than 30 minutes of Core, Software and Service Desk.
Also, a very confusing part is about the JIRA_HOME environment variable. In one document, it is stated (for manual installation?) to set the JIRA_HOME variable manually.
This is not accurate either. It seems that if this is set, Jira Core may throw exceptions and break the installation into multiple folders within the JIRA_HOME folder.
Example: /opt/atlassian/Jira and /opt/atlassian/jira-7.12.3 and /opt/atlassian/jira-data.
I was trying to install Jira Core 8.2.2, so where the hell did it get 7.12.3 from ? It is NOT installed nor had any environment variables, configurations set, etc for 7.12.3 ???
The JIRA_HOME variable was set to /opt/atlassian
When I finally uninstalled everything jira, I also removed the JIRA_HOME environment variable. It seems that Jira Core on an installation dislikes this being set.
Oh, I also tried the Manual Installation. everything went VERY smoothly, but Jira Core refused to start stating something about the JVM being the wrong one ? When I uninstalled everything, the .bin file installed and ran with no issues. Strange.
I would suggest that someone please review the installation instructions and update these to NOT try and install the 3 installers, but Core first followed by downloading the Apps from within the Administration section of Jira, within Jira Core.
I would also look into correcting the instructions that through the Installer itself (.bin files) that the JIRA_HOME variable is NOT set at all.
Thank you. and thanks also to whomever you were that ran into the same issues or similar issues and posted a Community post about the correct order and way to do this. It should be in the installation guides for new installers.
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