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I am looking at implementing Jira Service Desk to replace our existing IT service desk and Works/Maintenance department ticket.
A big request from Works was a calendar function, primarily for scheduling recurring maintenance tasks. For example, they would like to be able to put in quarterly Air-Conditioner maintenance into a calendar. A ticket would then be generated each time this is due to occur, to keep them better planned and informed.
I am wondering if anyone knows of or has used any Jira apps that could accomplish something like this.
Or if their might be another solution, such as extracting Outlook Calendar entries, possibly using Flow, to make a Jira Service Desk ticket.
Would love to hear some thoughts regarding this.