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We have set up Service Desk on a global company account - so have limited Admin privileges - but the biggest issue we face as Agents is that when customers/users copy and paste a screenshot - it adds it as an attachment - rather than being able to view it inline /in the body of the ticket.
We are trying to make the process for using Service Desk for users and agents as streamlined as possible
Does anyone know if this can be resolved either in the existing instance of Jira Service Desk- or via the purchase of an addin for Jira - any recommendations would be greatly appreciated