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so, im admin in several jira instances and all of them have one thing in common:
Users sometimes don't give Feedback
They want a change for their project or whatever, and i do what im getting paid for, but then i need them to give their final "okay, it works how i wanted it to work" before im able to close the ticket.
From this point onwards i have to wait weeks, sometimes, until i get any answer at all, which is fairly annoying for me because at this point i already moved on to do different things which i then need to interrupt to go back to the initial ticket.
How do you guys cope with that? Or do you not have this situation because some sort of rule you enforce (i.e. no answer for 7 days = closed ticket)? Any tipps would be appreciated, if there even are any.