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How to follow/watch for updates on Atlassian tickets without being bombarded with "me too!" comments

Every time we report a bug with Atlassian, they open a ticket and tell us to watch/vote for it. The problem with watching it, is that you constantly get notifications when others add comments like "We need this fixed too!" or "Any idea when this bug is going to be fixed, it's been open for 7 years?".

On one hand, they never fix bugs, so perhaps not watching is the solution. On the other hand, I would like to get a notification when the status of the ticket changes, just not when there is a comment.

Does anyone know if there is a way to change what "watching" a ticket does? i.e. just notify on status changes or edits, not on comments.

1 comment

Create a notification scheme for the issue type you are using for bugs that does NOT send a notification for comments and assign that notification scheme to the issue type.

 

  1. As an administrator, go to the Issues Administration screen and select "Notification Schemes" near the bottom of the page. 
  2. Find your "Default Notification Scheme" and make a copy then select "Edit" for the copy you just created.
  3. Edit the name (such as "Comment without email notification scheme") and add a description.
  4. Now click on "Notifications" beside your renamed scheme to bring up the notifications list and delete the notification for when the issue is commented, the comment is edited, or the comment is deleted. (I like to leave the notifications enabled for the current assignee)

Capture.PNG

 

Now you have to assign the scheme to your project.

  1. Go to your project administration page (gear icon bottom left of project page).
  2. Click on the "Default Notification Scheme" link under Notifications section.
  3. Click the "Actions" drop down and select "Use a different scheme".new_notification.PNG
  4. Select your new scheme from the drop down and click "Associate".associate.PNG

I think you missed my point. This in not about our internal bugs/improvements. This is about Atlassian's bug tracking system.

We open tickets with Atlassian support on a regular basis. They typically open a bug ticket in their own system or point us to one that already exists. They tell us to add ourselves as watchers if we are interested in them.

We would like to get a notification when they are fixed, but don't want to see every single Atlassian customer comment that they have the same issue.

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