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How to fix update failure of Atlassian Universal Plugin Manager Plugin from 4.0.4 to 4.0.7?

"An error was encountered while updating the UPM. See the logs for more details."

What logs?  How/where are they accessed?  There is no further information given.

 

Screen Shot 2019-09-26 at 13.29.16.pngScreen Shot 2019-09-26 at 13.29.25.png

2 comments

Petr Vaníček Community Leader Sep 26, 2019

Hi,

you need to check application logs in your install directory, for example INSTALL/logs/atlassian-jira.log

Try to update again and watch live logs with ERROR lines.

This is the tail of the log immediately after trying to update it a couple more times:

 

2019-09-27 10:26:40,993 plugin-transaction-0 INFO      [c.a.jira.plugin.PluginTransactionListener] [plugin-transaction] numberStartEvents:147, numberEndEvents:147, numberSendEvents:114, numberEventsInTransactions:832

2019-09-27 10:31:40,993 plugin-transaction-0 INFO      [c.a.jira.plugin.PluginTransactionListener] [plugin-transaction] numberStartEvents:147, numberEndEvents:147, numberSendEvents:114, numberEventsInTransactions:832

2019-09-27 10:33:19,776 Caesium-1-3 WARN ServiceRunner     [c.a.j.p.dvcs.service.RepositorySyncServiceImpl] Repo list had updates when DB reconciled with bitbucket. [cache-token, barlist-token] repos deleted, [] new repos

2019-09-27 10:36:40,993 plugin-transaction-0 INFO      [c.a.jira.plugin.PluginTransactionListener] [plugin-transaction] numberStartEvents:147, numberEndEvents:147, numberSendEvents:114, numberEventsInTransactions:832

2019-09-27 10:41:40,993 plugin-transaction-0 INFO      [c.a.jira.plugin.PluginTransactionListener] [plugin-transaction] numberStartEvents:147, numberEndEvents:147, numberSendEvents:114, numberEventsInTransactions:832

2019-09-27 10:46:40,993 plugin-transaction-0 INFO      [c.a.jira.plugin.PluginTransactionListener] [plugin-transaction] numberStartEvents:147, numberEndEvents:147, numberSendEvents:114, numberEventsInTransactions:832

2019-09-27 10:51:40,993 plugin-transaction-0 INFO      [c.a.jira.plugin.PluginTransactionListener] [plugin-transaction] numberStartEvents:147, numberEndEvents:147, numberSendEvents:114, numberEventsInTransactions:832

2019-09-27 10:52:17,818 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler...

2019-09-27 10:52:17,818 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to Hipchat, no need to install glances.

2019-09-27 10:52:20,878 Caesium-1-1 INFO ServiceRunner     [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler...

2019-09-27 10:55:32,826 http-nio-8081-exec-1 WARN ted 655x3207x2 qxb748 66.96.193.16,162.158.165.234,127.0.0.1 /rest/plugins/1.0/installed-marketplace [c.a.upm.pac.PacClientImpl] The request to check for add-on updates may take longer than expected because 195 user-installed add-ons are installed. This may impact the performance of loading the Manage Add-ons page.

2019-09-27 10:56:40,993 plugin-transaction-0 INFO      [c.a.jira.plugin.PluginTransactionListener] [plugin-transaction] numberStartEvents:147, numberEndEvents:147, numberSendEvents:114, numberEventsInTransactions:832

2019-09-27 10:56:41,555 UpmAsynchronousTaskManager:thread-2 INFO ted 787x683x1 16mjpew 66.96.193.16,172.69.135.172,127.0.0.1 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed

2019-09-27 10:56:41,781 UpmAsynchronousTaskManager:thread-2 INFO ted 787x683x1 16mjpew 66.96.193.16,172.69.135.172,127.0.0.1 /rest/plugins/1.0/ [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.upm.atlassian-universal-plugin-manager-selfupdate-plugin' from version '4.0.4' to version '4.0.4'

2019-09-27 10:56:41,801 UpmAsynchronousTaskManager:thread-2 INFO ted 787x683x1 16mjpew 66.96.193.16,172.69.135.172,127.0.0.1 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.upm.atlassian-universal-plugin-manager-selfupdate-plugin'

2019-09-27 10:56:56,985 UpmAsynchronousTaskManager:thread-3 INFO ted 794x1143x2 16mjpew 66.96.193.16,172.69.135.94,127.0.0.1 /rest/plugins/1.0/installed-marketplace [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed

2019-09-27 10:56:57,207 UpmAsynchronousTaskManager:thread-3 INFO ted 794x1143x2 16mjpew 66.96.193.16,172.69.135.94,127.0.0.1 /rest/plugins/1.0/installed-marketplace [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.upm.atlassian-universal-plugin-manager-selfupdate-plugin' from version '4.0.4' to version '4.0.4'

2019-09-27 10:56:57,230 UpmAsynchronousTaskManager:thread-3 INFO ted 794x1143x2 16mjpew 66.96.193.16,172.69.135.94,127.0.0.1 /rest/plugins/1.0/installed-marketplace [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.upm.atlassian-universal-plugin-manager-selfupdate-plugin'

2019-09-27 10:57:15,679 UpmAsynchronousTaskManager:thread-4 INFO ted 795x1179x1 16mjpew 66.96.193.16,172.69.135.94,127.0.0.1 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed

2019-09-27 10:57:15,921 UpmAsynchronousTaskManager:thread-4 INFO ted 795x1179x1 16mjpew 66.96.193.16,172.69.135.94,127.0.0.1 /rest/plugins/1.0/ [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.upm.atlassian-universal-plugin-manager-selfupdate-plugin' from version '4.0.4' to version '4.0.4'

2019-09-27 10:57:15,930 UpmAsynchronousTaskManager:thread-4 INFO ted 795x1179x1 16mjpew 66.96.193.16,172.69.135.94,127.0.0.1 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.upm.atlassian-universal-plugin-manager-selfupdate-plugin'

Petr Vaníček Community Leader Sep 29, 2019

What about indexing? Did you try make full reindex or restart of application?

Yes I restarted the application. Reindexed. Rebooted server. Upgraded servers memory. Same error every time.

Petr Vaníček Community Leader Sep 29, 2019

Which version of Jira are you running?

Jira 8.2.3

Running on: CentOS 7.5 x64

Petr Vaníček Community Leader Sep 30, 2019

Can you try to upgrade to newest version? 

Not sure we have the license. 

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