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How to connect Jira Customer Portal to Confluence



we have Jira Service Desk (Server) and we would like to have on our Customer Portal link FAQ that would refer our customer to Confluence (Cloud). Because we are learning about Conflu, we have Free plan so far. 

I´m searching for more informations here but there is advice for Jira Servis Management. Now I know that Jira Service Management is formerly known as Jira Service Desk. 

There is on the web everywhere easy way to connect via Project settings > Knowledge base. But I don´t see any Knowledge base in our administration section. What I'm missing? Any plugin or so?


Thanx a lot for some advice. 

1 comment

Sajit Nair Community Leader Nov 24, 2020

hi @Veronika Dvorska ,

welcome to the community.

If you have the required permissions, you should be able to set it up fairly easily.
just use this link - 

let us know if you need further help.


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