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Does anyone understand Atlassian's policy for implementing new features?

According to Atlassian Support:

  • Our product managers review the most popular issues on a regular basis.
  • New features are selected and scheduled based on a number of factors, not just popularity.
  • We provide regular updates on the top issues. 

What is deemed a popular issue?

What is deemed a top issue?

How are new features selected? What are the factors that determine this? Do they need to be raised as a particular ticket type? What happens to Suggestions?

https://jira.atlassian.com/browse/JRACLOUD-69343

The reason that I ask is that I'm following a 'Suggestion' that has been made about allowing users to attach files from Shared Drives on Google Drive (link above).  It was raised in 2018 and nothing has been done about this.  Is the fact that it's only a Suggestion and not an Issue the reason that it's not been progressed as per the new features policy? However, it's not possible to update the 'Type' from 'Suggestion'.  

How many votes does a ticket need to have to even been considered by Atlassian? This ticket has 53 votes.  Not a great deal I know but the fact that this is linked to integration with Google Drive, surely that would be enough to warrant it being looked at within the last 2 years?  There is also a bug linked to this suggestion that has not been worked on.  What does it take for Atlassian to give their customers what they really need and want? We're supposed to be working in a world of customer centric design however Atlassian seems to be doing anything but.  It's extremely frustrating and disappointing.  How does everyone else feel about tickets they are following or have raised?

If anyone reading this agrees with the issue raised under ticket 69343, please click on the link and add a vote.  If nothing else, maybe an increase in votes will get Atlassian listening to it's customers!

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