Hi, in my JIRA Service Desk project, I have enabled customer notifications when public comment is added. I also tried sending a test email and it worked but customers don't get a notification as expected. Is there anywhere else I need to check that might be blocking the sending of the notification emails? Anything about the customer settings that I am not aware of? Any customer can send an email to us, without registering, and it shows up in our system but no message goes out to them at this time.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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