Hi, in my JIRA Service Desk project, I have enabled customer notifications when public comment is added. I also tried sending a test email and it worked but customers don't get a notification as expected. Is there anywhere else I need to check that might be blocking the sending of the notification emails? Anything about the customer settings that I am not aware of? Any customer can send an email to us, without registering, and it shows up in our system but no message goes out to them at this time.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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