You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
Hi, in my JIRA Service Desk project, I have enabled customer notifications when public comment is added. I also tried sending a test email and it worked but customers don't get a notification as expected. Is there anywhere else I need to check that might be blocking the sending of the notification emails? Anything about the customer settings that I am not aware of? Any customer can send an email to us, without registering, and it shows up in our system but no message goes out to them at this time.