Customer notification emails from JIRA (cloud)

Hi, in my JIRA Service Desk project, I have enabled customer notifications when public comment is added. I also tried sending a test email and it worked but customers don't get a notification as expected. Is there anywhere else I need to check that might be blocking the sending of the notification emails? Anything about the customer settings that I am not aware of? Any customer can send an email to us, without registering, and it shows up in our system but no message goes out to them at this time.

1 comment

I have noticed the same issue in our cloud version ... and the system was successfully working a few months back - so curious to see if you have identified what caused this

Comment

Log in or Sign up to comment
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

23,866 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you