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Create issue failed!

after upgrade from 7.0 to 7.1

i can't create issue:

We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as they'll be able to access more specific information in the log file.


i see on the error file:

2018-04-23 18:25:42,097 http-nio-8080-exec-2 ERROR benh 1105x489x1 7kec87 /secure/QuickCreateIssue.jspa [c.a.j.bc.issue.DefaultIssueService] Error creating issue:
com.atlassian.jira.exception.CreateException: Missing License. Please create a Evaluation License to evaluate the JSU app.
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(
at com.atlassian.jira.bc.issue.DefaultIssueService.create(
at com.atlassian.jira.bc.issue.DefaultIssueService.create(
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
... 2 filtered
at java.lang.reflect.Method.invoke(Unknown Source)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(
at com.sun.proxy.$Proxy140.create(Unknown Source)
... 3 filtered
at java.lang.reflect.Method.invoke(Unknown Source)
at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(
at com.sun.proxy.$Proxy140.create(Unknown Source)
at com.atlassian.jira.quickedit.action.QuickCreateIssue.doExecute(
... 1 filtered
at com.atlassian.jira.action.JiraActionSupport.execute(
... 7 filtered
at javax.servlet.http.HttpServlet.service(
... 50 filtered
at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(
... 62 filtered
... 93 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$ Source)
at org.apache.tomcat.util.threads.TaskThread$
at Source)
Caused by: com.atlassian.jira.workflow.WorkflowException: Missing License. Please create a Evaluation License to evaluate the JSU app.
at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(
... 237 more
Caused by: com.opensymphony.workflow.WorkflowException: Missing License. Please create a Evaluation License to evaluate the JSU app.
at ch.beecom.jira.jsu.util.LicenseHelper.validateLicenseForWorkflow(
at ch.beecom.jira.jsu.workflow.validator.GenericValidator.validate(
at com.atlassian.jira.workflow.SkippableValidator.validate(
at com.opensymphony.workflow.AbstractWorkflow.verifyInputs(
at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(
at com.opensymphony.workflow.AbstractWorkflow.initialize(
at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(
... 238 more


what i need to do?

1 comment

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 23, 2018

You have used a validator provided by the app "jira suite utilities" in the create issue workflow transition, but JSU is unlicensed.

Either get a JSU licence, or remove the function from the workflow.


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