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What are your best practices for connecting Qualtrics surveys to Jira to complete and track the Closed-Loop Process?
i.e. We receive a completed survey from an unhappy customer and want to follow-up on it, track what has or hasn't been done, and report out on status.
Thanks for reaching out, Fabian! Qualtrics has actually released a feature in Preview, using the Actions tab under the survey, that actually does what I was looking for in the post (closed-loop process). Here's a screenshot of what I have set-up so far. As soon as it becomes public, I will try to create another PDF for the Qualtrics community and link it here as well.