Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Connecting Qualtrics Surveys to Jira to Complete and Track the Closed-Loop Process

What are your best practices for connecting Qualtrics surveys to Jira to complete and track the Closed-Loop Process?

i.e. We receive a completed survey from an unhappy customer and want to follow-up on it, track what has or hasn't been done, and report out on status.

1 comment


How is that project going? I saw your pdf posted in the Qualtric community. I was wondering if there is a solution for that, but I didn't find it.


I found also this article from their support where Qualtrics can create an issue in Jira when we get negative feedback.


There are also some references on the website of tray-io but I didn't find specifics, just the  tip of the iceberg, I will need to research more as they also offer integration with confluence


Zapier could be also a good option for this

or with Confluence


I am just starting researching this and all the links above are coming as results of my search by I will provide more information as soon as I get some results and use cases.

wish you the best!


Thanks for reaching out, Fabian! Qualtrics has actually released a feature in Preview, using the Actions tab under the survey, that actually does what I was looking for in the post (closed-loop process).  Here's a screenshot of what I have set-up so far. As soon as it becomes public, I will try to create another PDF for the Qualtrics community and link it here as well. 


Like # people like this


Log in or Sign up to comment