In our org Team A may create the ticket and groom it but then send it over to a different team that may be better suited to complete it. However, when this is done, the ticket retains how many days it was in a column (if it was pulled in) or even how long it had the status "groomed" (even if it has been regroomed by the new team). This skews a lot of reports and metrics that we run for management.
Is there any way to configre the tracking so that it resets on reassignment or when it geos from Groomed -> To be Groomed -> Groomed?
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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