In our org Team A may create the ticket and groom it but then send it over to a different team that may be better suited to complete it. However, when this is done, the ticket retains how many days it was in a column (if it was pulled in) or even how long it had the status "groomed" (even if it has been regroomed by the new team). This skews a lot of reports and metrics that we run for management.
Is there any way to configre the tracking so that it resets on reassignment or when it geos from Groomed -> To be Groomed -> Groomed?
Hello, Community! My name is Gosia and I'm a Product Manager on Jira Server and Data Center here at Atlassian. Since 2002 when we launched our public issue tracker, jira.atlass...
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