In our org Team A may create the ticket and groom it but then send it over to a different team that may be better suited to complete it. However, when this is done, the ticket retains how many days it was in a column (if it was pulled in) or even how long it had the status "groomed" (even if it has been regroomed by the new team). This skews a lot of reports and metrics that we run for management.
Is there any way to configre the tracking so that it resets on reassignment or when it geos from Groomed -> To be Groomed -> Groomed?
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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