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Copy-paste from mail including smiley mark 😊 causes newer ending loop for Adding comment.
Modify old comment with same smiley gives error :
Please wait a minute, then retry your request.
If you think something is broken, report a problem to..."
Is it common Jira issue or just in our configuration ?
All right, maybe this (if you have a MySQL database), even if the error message is a bit different:
My guess is that it is a problem with UTF-8.
Can you please check your log-files, if there is any more information included.
MySQL in use, so could be UTF-8 case:
SQL Exception while executing the following:INSERT INTO jiraaction (ID, issueid, AUTHOR, actiontype, actionlevel, rolelevel, actionbody, CREATED, UPDATEAUTHOR, UPDATED, actionnum) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (Incorrect string value: '\xF0\x9F\x98\x8A N...' for column 'actionbody' at row 1))
Maybe the workaround here will help you then: https://jira.atlassian.com/browse/JRASERVER-36135 otherwise you will probably have to wait until this is fixed.
Thanks Bastian about quick reply. Team will investigate will we wait or do workaround.