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The new canned responses are pretty great. However I would love to see more options for the 'variables'. ie the "issue reporter" should have the option to only use the users first name.
Also, I would love to see these rolled out to the mobile app. For some of our more common tickets the mobile app could be utilized if the features were more similar to the web-based product.
I would love to hear other peoples best practices or tips they have for using the new canned responses.