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Can't acces to Jira Account

Edited
yassine kerkeni
yassine kerkeni Sep 27, 2019

any user  can't acces to Jira Account

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Kurt Klinner
Kurt Klinner
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Sep 27, 2019

@yassine kerkeni 

 

Hi Yassine

can you provide more details

Are you referring to an on premise hosted Jira installation.

Is the usermanagement done within Jira or is it connected to any other system (LDAP etc).

 

Cheers

Kurt

Like
yassine kerkeni
yassine kerkeni Sep 29, 2019 • edited

After executing column update request (Actif) of some users on BDD Jira, and use scriptRunner plugin, BuiltIn Script (Clear cache) to refresh the cache
Jira still looks planted at the time of recovery info from the cache, but not completely safe.

Log's referral number: ce0b6f2a-d415-4b29-9034-392082db011a

Cause

Referer URL: http://xxxxx/login.jsp?os_destination=%2Fsecure%2FDashboard.jspa

com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException

com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException

     at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)

     at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)

     at com.atlassian.util.concurrent.ResettableLazyReference.get(ResettableLazyReference.java:92)

     at com.atlassian.jira.crowd.embedded.ofbiz.UserOrGroupCache.getCache(UserOrGroupCache.java:58)

     at com.atlassian.jira.crowd.embedded.ofbiz.UserOrGroupCache.getCaseInsensitive(UserOrGroupCache.java:78)

     at com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao.findByNameOrNull(OfBizUserDao.java:163)

     at com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao.findOfBizUser(OfBizUserDao.java:143)

     at com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao.findByName(OfBizUserDao.java:137)

     at com.atlassian.crowd.directory.AbstractInternalDirectory.findUserByName(AbstractInternalDirectory.java:173)

     at com.atlassian.crowd.directory.AbstractInternalDirectory.findUserByName(AbstractInternalDirectory.java:64)

     at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.findUserByName(DirectoryManagerGeneric.java:289)

     at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.findUserByName(ApplicationServiceGeneric.java:344)

     at com.atlassian.crowd.embedded.core.CrowdServiceImpl.getUser(CrowdServiceImpl.java:94)

     at com.atlassian.crowd.embedded.core.DelegatingCrowdService.getUser(DelegatingCrowdService.java:43)

     at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.getUser(FilteredCrowdServiceImpl.java:51)

     at com.atlassian.jira.security.login.LoginManagerImpl.getLoginInfo(LoginManagerImpl.java:89)

     at com.atlassian.jira.security.login.LoginManagerImpl.performElevatedSecurityCheck(LoginManagerImpl.java:103)

     at com.atlassian.jira.security.login.JiraElevatedSecurityGuard.performElevatedSecurityCheck(JiraElevatedSecurityGuard.java:25)

     at com.atlassian.seraph.filter.PasswordBasedLoginFilter.runAuthentication(PasswordBasedLoginFilter.java:116)

     at com.atlassian.seraph.filter.PasswordBasedLoginFilter.login(PasswordBasedLoginFilter.java:77)

     at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:134)

     at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)

     at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:79)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)

     at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)

     at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)

     at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

     at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

     at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99)

     at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:19)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)

     at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)

     at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)

     at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)

     at com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:40)

     at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)

     at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)

     at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)

     at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

     at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

     at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)

     at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)

     at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

     at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)

     at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:79)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:41)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)

     at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:61)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:115)

     at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92)

     at com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:56)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)

     at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)

     at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)

     at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)

     at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)

     at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)

     at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)

     at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)

     at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)

     at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)

     at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)

     at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

     at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

     at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

     at java.lang.Thread.run(Thread.java:745)

Caused by: java.lang.NullPointerException

Like
yassine kerkeni
yassine kerkeni Sep 29, 2019

After executing column update request (Actif) of some users on BDD Jira, and use scriptRunner plugin, BuiltIn Script (Clear cache) to refresh the cache
Jira still looks planted at the time of recovery info from the cache, but not completely safe.

Log's referral number: ce0b6f2a-d415-4b29-9034-392082db011a

Cause

Referer URL: http://xxxxx/login.jsp?os_destination=%2Fsecure%2FDashboard.jspa

com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException

com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException

     at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)

     at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)

     at com.atlassian.util.concurrent.ResettableLazyReference.get(ResettableLazyReference.java:92)

     at com.atlassian.jira.crowd.embedded.ofbiz.UserOrGroupCache.getCache(UserOrGroupCache.java:58)

     at com.atlassian.jira.crowd.embedded.ofbiz.UserOrGroupCache.getCaseInsensitive(UserOrGroupCache.java:78)

     at com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao.findByNameOrNull(OfBizUserDao.java:163)

     at com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao.findOfBizUser(OfBizUserDao.java:143)

     at com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao.findByName(OfBizUserDao.java:137)

     at com.atlassian.crowd.directory.AbstractInternalDirectory.findUserByName(AbstractInternalDirectory.java:173)

     at com.atlassian.crowd.directory.AbstractInternalDirectory.findUserByName(AbstractInternalDirectory.java:64)

     at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.findUserByName(DirectoryManagerGeneric.java:289)

     at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.findUserByName(ApplicationServiceGeneric.java:344)

     at com.atlassian.crowd.embedded.core.CrowdServiceImpl.getUser(CrowdServiceImpl.java:94)

     at com.atlassian.crowd.embedded.core.DelegatingCrowdService.getUser(DelegatingCrowdService.java:43)

     at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.getUser(FilteredCrowdServiceImpl.java:51)

     at com.atlassian.jira.security.login.LoginManagerImpl.getLoginInfo(LoginManagerImpl.java:89)

     at com.atlassian.jira.security.login.LoginManagerImpl.performElevatedSecurityCheck(LoginManagerImpl.java:103)

     at com.atlassian.jira.security.login.JiraElevatedSecurityGuard.performElevatedSecurityCheck(JiraElevatedSecurityGuard.java:25)

     at com.atlassian.seraph.filter.PasswordBasedLoginFilter.runAuthentication(PasswordBasedLoginFilter.java:116)

     at com.atlassian.seraph.filter.PasswordBasedLoginFilter.login(PasswordBasedLoginFilter.java:77)

     at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:134)

     at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)

     at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:79)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)

     at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)

     at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)

     at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

     at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

     at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99)

     at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:19)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)

     at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)

     at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)

     at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)

     at com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:40)

     at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)

     at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)

     at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)

     at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

     at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

     at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)

     at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)

     at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

     at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)

     at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:79)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:41)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)

     at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:61)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:115)

     at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92)

     at com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:56)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)

     at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)

     at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)

     at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)

     at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)

     at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)

     at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)

     at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)

     at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)

     at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)

     at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)

     at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

     at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

     at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

     at java.lang.Thread.run(Thread.java:745)

Caused by: java.lang.NullPointerException

Like
yassine kerkeni
yassine kerkeni Sep 29, 2019

After executing column update request (Actif) of some users on BDD Jira, and use scriptRunner plugin, BuiltIn Script (Clear cache) to refresh the cache
Jira still looks planted at the time of recovery info from the cache, but not completely safe.

Referer URL: http://xxxxx/login.jsp?os_destination=%2Fsecure%2FDashboard.jspa

com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException

com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException

     at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)

     at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)

     at com.atlassian.util.concurrent.ResettableLazyReference.get(ResettableLazyReference.java:92)

     at com.atlassian.jira.crowd.embedded.ofbiz.UserOrGroupCache.getCache(UserOrGroupCache.java:58)

     at com.atlassian.jira.crowd.embedded.ofbiz.UserOrGroupCache.getCaseInsensitive(UserOrGroupCache.java:78)

     at com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao.findByNameOrNull(OfBizUserDao.java:163)

     at com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao.findOfBizUser(OfBizUserDao.java:143)

     at com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao.findByName(OfBizUserDao.java:137)

     at com.atlassian.crowd.directory.AbstractInternalDirectory.findUserByName(AbstractInternalDirectory.java:173)

     at com.atlassian.crowd.directory.AbstractInternalDirectory.findUserByName(AbstractInternalDirectory.java:64)

     at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.findUserByName(DirectoryManagerGeneric.java:289)

     at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.findUserByName(ApplicationServiceGeneric.java:344)

     at com.atlassian.crowd.embedded.core.CrowdServiceImpl.getUser(CrowdServiceImpl.java:94)

     at com.atlassian.crowd.embedded.core.DelegatingCrowdService.getUser(DelegatingCrowdService.java:43)

     at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.getUser(FilteredCrowdServiceImpl.java:51)

     at com.atlassian.jira.security.login.LoginManagerImpl.getLoginInfo(LoginManagerImpl.java:89)

     at com.atlassian.jira.security.login.LoginManagerImpl.performElevatedSecurityCheck(LoginManagerImpl.java:103)

     at com.atlassian.jira.security.login.JiraElevatedSecurityGuard.performElevatedSecurityCheck(JiraElevatedSecurityGuard.java:25)

     at com.atlassian.seraph.filter.PasswordBasedLoginFilter.runAuthentication(PasswordBasedLoginFilter.java:116)

     at com.atlassian.seraph.filter.PasswordBasedLoginFilter.login(PasswordBasedLoginFilter.java:77)

     at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:134)

     at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)

     at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:79)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)

     at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)

     at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)

     at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

     at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

     at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99)

     at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:19)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)

     at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)

     at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)

     at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)

     at com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:40)

     at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)

     at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)

     at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)

     at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

     at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

     at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)

     at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)

     at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

     at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)

     at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:79)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:41)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)

     at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:61)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:115)

     at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92)

     at com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:56)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)

     at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)

     at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)

     at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)

     at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)

     at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)

     at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)

     at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)

     at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)

     at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)

     at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)

     at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

     at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

     at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

     at java.lang.Thread.run(Thread.java:745)

Caused by: java.lang.NullPointerException

Like
yassine kerkeni
yassine kerkeni Sep 29, 2019

After executing column update request (Actif) of some users on BDD Jira, and use scriptRunner plugin, BuiltIn Script (Clear cache) to refresh the cache
Jira still looks planted at the time of recovery info from the cache, but not completely safe.

Log's referral number: ce0b6f2a-d415-4b29-9034-392082db011a

Cause

Referer URL: http://xxxxx/login.jsp?os_destination=%2Fsecure%2FDashboard.jspa

com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException

com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException

     at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)

     at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)

     at com.atlassian.util.concurrent.ResettableLazyReference.get(ResettableLazyReference.java:92)

     at com.atlassian.jira.crowd.embedded.ofbiz.UserOrGroupCache.getCache(UserOrGroupCache.java:58)

     at com.atlassian.jira.crowd.embedded.ofbiz.UserOrGroupCache.getCaseInsensitive(UserOrGroupCache.java:78)

     at com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao.findByNameOrNull(OfBizUserDao.java:163)

     at com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao.findOfBizUser(OfBizUserDao.java:143)

     at com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao.findByName(OfBizUserDao.java:137)

     at com.atlassian.crowd.directory.AbstractInternalDirectory.findUserByName(AbstractInternalDirectory.java:173)

     at com.atlassian.crowd.directory.AbstractInternalDirectory.findUserByName(AbstractInternalDirectory.java:64)

     at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.findUserByName(DirectoryManagerGeneric.java:289)

     at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.findUserByName(ApplicationServiceGeneric.java:344)

     at com.atlassian.crowd.embedded.core.CrowdServiceImpl.getUser(CrowdServiceImpl.java:94)

     at com.atlassian.crowd.embedded.core.DelegatingCrowdService.getUser(DelegatingCrowdService.java:43)

     at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.getUser(FilteredCrowdServiceImpl.java:51)

     at com.atlassian.jira.security.login.LoginManagerImpl.getLoginInfo(LoginManagerImpl.java:89)

     at com.atlassian.jira.security.login.LoginManagerImpl.performElevatedSecurityCheck(LoginManagerImpl.java:103)

     at com.atlassian.jira.security.login.JiraElevatedSecurityGuard.performElevatedSecurityCheck(JiraElevatedSecurityGuard.java:25)

     at com.atlassian.seraph.filter.PasswordBasedLoginFilter.runAuthentication(PasswordBasedLoginFilter.java:116)

     at com.atlassian.seraph.filter.PasswordBasedLoginFilter.login(PasswordBasedLoginFilter.java:77)

     at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:134)

     at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)

     at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:79)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)

     at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)

     at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)

     at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

     at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

     at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99)

     at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:19)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)

     at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)

     at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)

     at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)

     at com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:40)

     at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)

     at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)

     at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)

     at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)

     at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

     at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

     at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)

     at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)

     at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

     at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)

     at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:79)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:41)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)

     at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:61)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:115)

     at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92)

     at com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:56)

     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

     at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)

     at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)

     at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)

     at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)

     at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)

     at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)

     at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)

     at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)

     at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)

     at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)

     at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)

     at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

     at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

     at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

     at java.lang.Thread.run(Thread.java:745)

Caused by: java.lang.NullPointerException

Like
yassine kerkeni
yassine kerkeni Sep 29, 2019 • edited

Hi, Kurt Klinner,

Thanks for your response.

After executing column update request (Actif) of some users on BDD Jira, and use scriptRunner plugin, BuiltIn Script (Clear cache) to refresh the cache
Jira still looks planted at the time of recovery info from the cache, but not completely safe.

Log's referral number: ce0b6f2a-d415-4b29-9034-392082db011a

Cause

Referer URL: http://xxxxx/login.jsp?os_destination=%2Fsecure%2FDashboard.jspa

com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException

com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException

     at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)

     at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)

     at com.atlassian.util.concurrent.ResettableLazyReference.get(ResettableLazyReference.java:92)

     at com.atlassian.jira.crowd.embedded.ofbiz.UserOrGroupCache.getCache(UserOrGroupCache.java:58)

Like
yassine kerkeni
yassine kerkeni Sep 29, 2019

- I Restarted service Atlassian
- I removed Cache and Restart service.
- I removed plugins (cach plugins)and Restart service.
- I Restoreed Backup application in server application Jira.

but the problem not resolved.

Like
Kurt Klinner
Kurt Klinner
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Sep 30, 2019

@yassine kerkeni 

 

Which jira version are you using. What plugins are installed?

Cheers

Kurt

Like
yassine kerkeni
yassine kerkeni Oct 01, 2019

JIRA v6.4.14

scriptRunner plugin, BuiltIn Script (Clear cache) to refresh the cache

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