Bulk Importer giving 404 error

[Stephen Gilbert]

We're running Jira 7.13, with the version of Tomcat that shipped with that version.  When we try to do Import Issues from CSV, it asks for the filename.  We provide it and click Next, and get a 404 error.

This jira.mydomain.com page can’t be found

No webpage was found for the web address:https://jira.mydomain.com/secure/BulkCreateSetupPage.jspa?externalSystem=com.atlassian.jira.plugins.jira-importers-plugin%3AbulkCreateCsv

HTTP ERROR 404

On researching this, I see that this was an issue with previous versions of Jira, but it looks like 7.13 should be able to perform this function.  Also, when this occurs, I don't see any errors in my Catalina log.  Any ideas where we should be looking?

[Christoph Schmitz]

We also face this problem now, any solution for this problem?

[Stephen Gilbert]

Not really. We still have issues periodically with bulk importer.  I believe our issue may stem from a 3rd party addon, though.

[Christoph Schmitz]

Mmh doesn't sound good. Did restarting your instance or clearing plugin chache help to get this solved for a while atleast? Or did it just disappear by itself?

[Christoph Schmitz]

Ok updating Jira / Tomcat will solve the problem.