Automation rules - copying custom fields to linked software tickets

[Emer McArthur]

It would be great if we could automate copying custom data from service desk tickets to linked software tickets, eg. our creative team have a software queue and we are now allowing people to raise tickets via service desk, which then auto creates a software ticket in the creative queue and I have set up automated rules to change the service ticket status based on software ticket status - however I have to manually copy the custom fields - eg. Internal Deadline, Department

Is there a better way I could do this? Are there any existing fields I could use and rename for -

Department

Internal Deadline

Final Deadline

Client 

[Petter Gonçalves]

Hello Emer, 

The scenario you are needing cannot be achieved using only JIRA, however, there are some plugins that give you this functionality.

I recommend the plugin Automation for JIRA Cloud where you can configure simple rules to:

1 - Automatically create tickets in a different project

2 - Clone fields when a new issue is created, linking both issues

3- Link the created issue with the one that triggered the Automation:

P.S: I cloned the fields Summary and Description in my screenshot, however, you can perform the same steps using any custom fields.

4 - Automatically transition issue when its clone is transitioned:

Let me know if this is the option you are looking for.