We are planning to build out an Application Access Request issuetype into Jira Service Desk and wanted to gain input from the community on best practice.
Right now we use a totally separate tool and now want to integrate that workflow into a new issuetype into our Service Desk on Jira. We have 30+ applications for them to choose from. The question is should we have the customer submit one Access Request issuetype and then within it - they can select all the applications they need access to and then once its approved - sub-tasks get broken out based on each application chosen.
Or should we require the customer to submit a separate application access request issuetype for each application they need access to?
Thank you for your input!
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