Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Application Access Request IssueType workflow for a Jira Service Desk

We are planning to build out an Application Access Request issuetype into Jira Service Desk and wanted to gain input from the community on best practice.

Right now we use a totally separate tool and now want to integrate that workflow into a new issuetype into our Service Desk on Jira. We have 30+ applications for them to choose from. The question is should we have the customer submit one Access Request issuetype and then within it - they can select all the applications they need access to and then once its approved - sub-tasks get broken out based on each application chosen.

Or should we require the customer to submit a separate application access request issuetype for each application they need access to?

Thank you for your input!



Log in or Sign up to comment

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you