After enabling JOSSO authenticator, JIRA cannot connect to local database anymore

[Stefan Telley]

Hi folks,

I've installed a JIRA Server to try SSO Connection to it. So I do not have an external Database prepared, but use HB2 local database.

As soon as I activate the JOSSO SSO Authenticator in the seraph-config.xml file, the Application is not coming up again.

If I check the catalina.out, I see, that the application seems not be able to connect to the HB2 database anymore.

Do you have any suggestions? 

Here is a snippet of the error:

19-May-2018 21:52:16.060 SEVERE [Catalina-startStop-1] org.apache.catalina.startup.HostConfig.beforeStart Unable to create directory for deployment: /opt/atlassian/jira/conf/Catalina/localhost
2018-05-19 21:52:18,656 localhost-startStop-1 INFO [c.a.jira.startup.JiraHomeStartupCheck] The jira.home directory '/var/atlassian/application-data/jira' is validated and locked for exclusive use by this instance.
2018-05-19 21:52:18,715 localhost-startStop-1 ERROR [o.a.c.c.C.[Catalina].[localhost].[/]] Exception starting filter security
java.lang.NoClassDefFoundError: org/josso/gateway/identity/SSOUser

-----------

2018-05-19 21:52:18,928 localhost-startStop-1 ERROR [o.a.c.c.C.[Catalina].[localhost].[/]] Exception starting filter trustedapps
java.lang.NoClassDefFoundError: org/josso/gateway/identity/SSOUser
at java.lang.Class.getDeclaredConstructors0(Native Method)

-----------

2018-05-19 21:52:19,101 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /var/atlassian/application-data/jira/dbconfig.xml
2018-05-19 21:52:19,287 JIRA-Bootstrap ERROR [c.a.config.bootstrap.DefaultAtlassianBootstrapManager] Could not successfully test your database:
org.h2.jdbc.JdbcSQLException: IO Exception: "/var/atlassian/application-data/jira/database/h2db.mv.db" [90028-185]

------------

2018-05-19 21:52:19,307 JIRA-Bootstrap ERROR [c.a.jira.health.HealthChecks] JIRA couldn't connect to your database
2018-05-19 21:52:19,307 JIRA-Bootstrap ERROR [c.a.jira.health.HealthChecks] JIRA failed to establish a connection to your database.

------------

2018-05-19 21:52:19,379 localhost-startStop-1 ERROR [o.a.c.c.C.[Catalina].[localhost].[/]] Exception sending context destroyed event to listener instance of class com.atlassian.jira.startup.LauncherContextListener
java.lang.NullPointerException

If I undo the changes in seraph-config.xml, the Application starts normally.

Thanks Stefan

[Eddie Webbinaro]

This may happen if Crowd is configured in `seraph-config.xml` but the crowd.properties file is not configured.  Why it complains about h2 DB is unclear, but you would see SSO/Crowd/Seraph related errors  above the H2 error in your atlassian-jira.log file.