There comes a time when all hope is lost through responsible site & application management, that the need for resetting site / application data is needed and recommended. For example, a fresh start after evaluation, retiring of an unnecessary application, application migration, or change management / testing are all common reasons for needing to perform a reset.
In this article, I will cover how to reset an Atlassian Cloud application or site.
A video of these steps with a demonstration has been included for those that enjoy the show-me experience. There are also links to Atlassian's official documentation for those admin that want to go straight to the source.
Atlassian Cloud - Reset & Delete Site Data
Backup Your Site / Applications / Data - Please, please, please do this\.
- Navigate to https://admin.atlassian.com and log in with admin / site credentials.
- Select the site that needs resetting.
- Select Manage Subscriptions under the Subscriptions & Billing heading within the left column of the UI.
- If there is only a single application / subscription within the site, you will need to add a new temporary one. (watch how in the video)
- Once there are at least two applications / subscriptions, click the ... for the one that needs to be reset and choose Delete only if you have a backup!
- Type DELETE in the confirmation box.
- Provide a reason for Atlassian. (This really does help)
- Click the Delete button.
- Wait for the Site to update showing that the application / subscription has been deleted.
- Reactivate the application / subscription by navigating back to Site Settings and selecting Discover Applications under Subscriptions & Billing (left column)
- Find the application that was deleted and click the Reactivate button.
See How It's Done
Read it For Yourself
Reset and delete all data from your cloud site
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